Troubleshooting: Intel® Network Adapters User Guide
IBAUTIL.EXE version 4.02.02.01 or newer for Intel network interface cards (NICs) or Intel ‐ based LANs on Motherboard (LOMs). B57UTIL.EXE version 10.11 or newer or B57UDIAG.EXE version 6.04 or newer for Broadcom NICs or Broadcom ‐ based LOMs. Wake on LAN is not supported on the Intel PRO/1000 MT Quad Port Server Adapter. Trying to enable this feature with IBAUTIL.EXE will not have any effect. The Intel PRO/1000 MT Quad Port Server Adapter supports Intel(R) Boot Agent functionality on ports A and B, however it is disabled by default.
Should the network interface not even be visible on the PCI bus anymore (possible due to the usage of the ibautil.exe tool mentioned on some webpages) reflashing the main bios might work for some systems. The flashrom utility from the coreboot project might come in handy for this.
PCI Bus Performance Issues
The entire bus will operate at the speed of the slowest PCI card installed in the bus.
- The Intel PRO/100+ Dual Port adapter incorporates a PCI bridge device which allows the card to appear as two adapters to the PCI bus controller. When configuring a multi-adapter environment - when one of the adapters is a dual-port device (such as the Intel PRO/100+ Dual Port) - you must upgrade all Intel adapters in the computer to the latest.
- May 19, 2020 Intel® iSCSI Remote Boot utility download. Download the latest version of Intel® Ethernet Connections boot utility. The Intel® Ethernet Connections boot utility (BootUtil) is a utility that can be used to program the PCI option ROM on the flash memory of supported Intel PCI and PCI-Express-based network adapters, and to update configurations.
Common Problems and Solutions
Problem | Solution |
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Your server cannot find the adapter. |
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Diagnostics pass but the connection fails. |
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Another adapter stopped working after you installed a second adapter. |
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The adapter stopped working without apparent cause. |
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The link indicator light is off |
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The link light is on, but communications are not properly established. |
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RX or TX LED is off (gigabit only). |
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The diagnostic utility reports the adapter is 'Not enabled by BIOS.' |
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The server hangs when the drivers are loaded. |
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Adapter unable to connect to switch at 1000 Mbps, instead connects at 100 Mbps (copper wiring only). | This is applicable only to copper-based connections.
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Windows* 2000 and Windows Server 2003: Unable to remove Intel PROSet in SAFE mode | If you experience computer hangs (blue screens) after configuring network adapters with Intel PROSet, try the following:
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Event viewer message: A device attached to the system is not functioning | In NetWare, if there is a BIOS setting for 'Plug and Play OS,' make sure it is set to NO. |
Install prompting for Prodd.vxd and Prokddp.vxd files in Windows 2000 | If you use the Add/Remove Programs icon in the Windows Control Panel to remove an Intel adapter, and then try to install drivers from a later installation media, you may see a prompt asking for the following files: 'Prodd.vxd' 'Prokddp.vxd' This occurs because Windows is attempting to install the files associated with the earlier driver, which are not present on the later installation media. To resolve this problem, finish the installation and choose 'Skip' when prompted for a missing file. Then, instead of removing the driver, update it with the later installation media. For instructions on updating the adapter driver, see Installing Network Drivers. |
After upgrading operating systems, Intel PROSet is no longer available | If you are upgrading Windows operating systems and you have Intel PROSet software installed, it will be deleted in the process. You will need to reinstall Intel PROSet. |
In Windows Server 2003, IP addresses are lost or Intel PROSet becomes unstable with bridging enabled | With bridging enabled, Intel PROSet does not retain adapter IP address information. If changes are made to any Intel PROSet advanced feature after enabling bridging, the Intel PROSet software becomes unstable. |
Other Items to Check
- Use the drivers that came with your adapter, or download the latest ones from Customer Support.
- Make sure the cable is installed properly. The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable.
- For copper connections, make sure the cable is a 4-pair Category-5 or better.
- Make sure the link partners match or are set to auto-negotiate. Make sure the updated driver is loaded.
- Test the adapter. Run the adapter and network tests described in Test the Adapter.
- Check the Common problems table and try the recommended solutions.
Indicator Lights
The Intel PRO/1000 XF Server Adapter has the following indicator lights.
Label | Indication | Meaning |
LNK | On | The adapter is connected to a valid link partner. |
Off | No link. | |
ACT | On | Data is being transmitted or received. |
Off | No data activity. | |
Not labeled | Flashing | Identity. Use the 'Identify Adapter' button in Intel PROSet or the BLINK command in IBAUtil to control blinking. See Intel PROSet Help for more information. |
The Intel PRO/1000 XT Server Adapter has the following indicator lights:
Label | Indication | Meaning |
ACT/LNK | Green on | The adapter is connected to a valid link partner. |
Green flashing | Data activity. | |
Off | No link. | |
Yellow flashing | Identity. Use the 'Identify Adapter' button in Intel PROSet or the BLINK command in IBAUtil to control blinking. See Intel PROSet Help for more information. | |
10/100/1000 | Off | 10 Mbps |
Green | 100 Mbps | |
Yellow | 1000 Mbps |
The Intel PRO/100+ Dual Port Server Adapter has the following indicator lights:
LED | Indication | Meaning |
LNK | On | The adapter and switch are receiving power; the cable connection between the switch and adapter is good. |
Off | The adapter and switch are not receiving power; the cable connection between the switch and adapter is faulty; or you have a driver configuration problem. | |
ACT | On or flashing | The adapter is sending or receiving network data. The frequency of the flashes varies with the amount of network traffic. |
Off | The adapter is not sending or receiving network data. | |
100 | On | Operating at 100 Mbps. |
Off | Operating at 10 Mbps. |
The Intel PRO/100+ and PRO/100 S Server Adapters have the following indicator lights:
LED | Indication | Meaning |
ACT/LNK | On | The adapter and switch are receiving power; the cable connection between the switch and adapter is good. |
Off | The adapter and switch are not receiving power, or you have a driver configuration problem. | |
Flashing | The adapter is sending or receiving network data. The frequency of the flashes varies with the amount of network traffic. | |
100TX | On | Operating at 100 Mbps. |
Off | Operating at 10 Mbps. |
Multiple Adapters
When configuring a multi-adapter environment, you must upgrade all Intel adapters in the computer to the latest software.
If the computer has trouble detecting all adapters, consider the following:
- If you enable Wake On LAN* (WOL) on more than two adapters, the Wake on LAN (WOL) feature may overdraw your system's auxiliary power supply, resulting in the inability to boot the system and other unpredictable problems. For multiple adapters, it is recommended that you install one adapter at a time and use the IBAUtil utility (ibautil.exe in APPSBootAgnt) to disable the WOL feature on adapters that do not require WOL capabilities. On most server adapters, the WOL feature is disabled by default.
Adapters with Intel Boot Agent enabled will require a portion of the limited start up memory for each adapter enabled. Disable the service on adapters that do not need to boot PXE or RPL. - Your operating system may need to re-enumerate the bus, especially if any devices with bridge chips are used. To force the re-numeration, uninstall or unload the drivers for all PCI devices installed and shutdown the computer. Then restart the computer and reinstall or reload all drivers.
The Intel PRO/100+ Dual Port adapter incorporates a PCI bridge device which allows the card to appear as two adapters to the PCI bus controller. When configuring a multi-adapter environment - when one of the adapters is a dual-port device (such as the Intel PRO/100+ Dual Port) - you must upgrade all Intel adapters in the computer to the latest software. - The 'Plug and Play OS' setting in the BIOS should be set to 'No' for non-Windows operating systems.
Check the sections on installing driver software for your particular operating system for further information.
Other Performance Issues
Intel Ibautil.exe Download For Mac
Attaining gigabit speeds requires that many components are operating at peak efficiency. Among them are the following:
- Cable quality and length. Do not exceed the maximum recommended length for your cable type. Shorter lengths provide better results. Straighten kinks and check for damaged sections of cable.
- Bus speed and traffic
- Processor speed and load
- Available memory
- Transmission frame size (see discussion of Jumbo Frames)
- Operating System - Features vary by OS compatibility, such as offloading and multiprocessor threading.
Please read all restrictions and disclaimers.